HOW CAN I CHANGE MY SHIPPING ADDRESS?
You can set your shipping and billing address at checkout or you can go to account settings and add a default shipping address which will automatically be used for all future orders.
By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed, and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at [email protected]
HOW CAN I TRACK MY ORDERS & PAYMENT?
When your place an order, you will receive an email notification regarding the details along with the order number of your purchase. You will be provided a link to track your order as well.
You can also track your order from your account page. After logging into your account, the status of your checkout history can be found under Order History or through the email confirmation sent to your registered email during checkout.
WHAT REGIONS DO YOU SHIP TO?
We ship our products worldwide.
HOW CAN I FIND SHIPPING COSTS?
Shipping costs for your order will be displayed at the checkout screen depending on the country/region and shipment method you select.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to our system for your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we accept Credit/Debit cards, Apple Pay and PayPal payments.
HOW CAN I ADD A DEBIT/CREDIT CARD TO MY ACCOUNT?
You can add your debit/credit card to your account by going to your account settings page and entering the requisite details. This card will be used by default for future orders unless you select a different option or enter a new card.
DO I NEED TO MAKE THE FULL PAYMENT AT CHECKOUT?
Yes, you will be required to complete the payment at the checkout page. Your order will not be processed if payment is not complete.
Orders and Returns
WHAT IS THE POLICY ON RETURNS?
Unfortunately, we are not able to entertain product returns at the moment. In case of an unsatisfactory order or damaged goods, you may lodge a complaint at the support email address [email protected], and we shall evaluate your eligibility for reimbursement or replacement.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will investigate individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your delivery order number to us at [email protected]
- In the event of damaged samples received, we will require photo proof of the affected samples and your delivery order number in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. Considering this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected]
- In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no extra cost, subject to availability.
I AM HAVING PROBLEMS ACCESSING THE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?
As Wasted Youth™ uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers:
- Microsoft Internet Explorer Version 10 onwards.
- Mozilla Firefox Version 10 onwards.
- Google Chrome Version 12 onwards.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
You should expect to receive your order within five (5) to ten (10) working days upon payment verification depending on the volume of order received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/WRONG ORDER/MISSING ORDER?
We take such matters very seriously and will investigate individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your delivery order to us at [email protected]
- In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample along with your delivery order, you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
- In the event that you receive an damaged product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
- In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and delivery order and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.
- In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your delivery order to [email protected] and after reviewing, we’ll send the correct sample to you at no cost, subject to availability.
WHAT IS THE POLICY FOR DAMAGED OR MISPLACED ORDERS?
If you are receive a damaged order, you may contact support for assistance and we shall try our best to evaluate the product on the basis of proof provided and determine is you are eligible for a refund or replacement.
In case your delivery is lost, you may first try contacting the delivery service provider with your tracking number. If that does not help, you can contact support for assistance with valid proof and we shall evaluate and determine your eligibility for a refund or replacement.