HOW CAN I CHANGE MY SHIPPING ADDRESS?
You can set your shipping and billing address at checkout or you can go to account settings and add a default shipping address which will automatically be used for all future orders.
By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed, and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at [email protected]
WHAT REGIONS DO YOU SHIP TO?
We ship our products within the GCC Region.
HOW CAN I FIND SHIPPING COSTS?
Shipping costs for your order will be displayed at the checkout screen depending on the country/region and shipment method you select.
HOW CAN I TRACK MY ORDERS & PAYMENT?
When your place an order, you will receive an email notification regarding the details along with the order number of your purchase. You will be provided a link to track your order as well.
You can also track your order from your account page. After logging into your account, the status of your checkout history can be found under Order History or through the email confirmation sent to your registered email during checkout.
EXPECTED SHIPPING AND DELIVERY TIMES
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
